Monitoring - We’ve rolled out a workaround to mitigate this issue as we are still working with AWS.
Dec 06, 2022 - 12:48 CST
Identified - We have identified and are currently testing a workaround. We are still working with AWS to obtain an RCA and resolution to the original issue. We will continue to provide updates as they become available.
Dec 06, 2022 - 08:34 CST
Update - We are continuing to investigate this issue.
Dec 05, 2022 - 22:00 CST
Update - We spoke with a network specialist at AWS who will be working with his team to bring all eyes in AWS on this issue as we continue to try and identify the source of the disruption we are seeing when accessing files in vice-backend production. They will continue the investigation later tonight and also tomorrow morning.
Dec 05, 2022 - 21:58 CST
Update - We've found more information that suggests the problem is in the AWS network handling some IPv6 requests to files in vice-backend production. The AWS S3 team is helping to investigate.

No ETA at this time.

Dec 05, 2022 - 16:07 CST
Update - The Snapsheet Team is still troubleshooting with AWS to resolve the issue. AWS has escalated the issue, and we are awaiting feedback from their Engineers.
Dec 05, 2022 - 14:36 CST
Investigating - Some users are unable to load photos and documents within a claim. We are currently investigating and following up with AWS.
Dec 05, 2022 - 10:07 CST

About This Site

This page offers performance information for the following Snapsheet services. Check back here any time to get current status information, or subscribe to receive a notification in the event of interruptions.

If you are experiencing a real-time, operational issue with one of our services that is described below, please inform us by visiting https://snapsheet.zendesk.com and logging your issue.

Snapsheet Claims Degraded Performance
US Degraded Performance
EU Degraded Performance
Snapsheet Payments Operational
US Operational
EU Operational
Snapsheet Appraisal Services Operational
US Operational
EU Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2022

No incidents reported today.

Dec 6, 2022

Unresolved incident: Issue when trying to load photos and documents within a claim (AWS).

Dec 5, 2022
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.