Update - We have engaged Sendgrid to remediate the issue that is causing the delays in email deliveries. The next update will be no later than 4pm CST.
Feb 25, 2026 - 12:40 CST
Investigating - We have observed an issue with Sendgrid that is causing some customers to experience degraded performance of Microsoft Outlook. This issue is resulting in pending deliveries of some emails from Snapsheet to the impacted Microsoft accounts.
Feb 25, 2026 - 11:39 CST

About This Site

This page offers performance information for the following Snapsheet services. Check back here any time to get current status information, or subscribe to receive a notification in the event of interruptions.

If you are experiencing a real-time, operational issue with one of our services that is described below, please inform us by visiting https://snapsheet.zendesk.com and logging your issue.

Snapsheet Claims Degraded Performance
US Degraded Performance
EU Operational
AU Operational
Snapsheet Payments Operational
US Operational
EU Operational
AU Operational
Snapsheet Appraisal Services Operational
US Operational
Snapsheet Claims UAT Operational
US Operational
EU Operational
AU Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 25, 2026

Unresolved incident: Sendgrid Email Deferment Impacting Some Microsoft Office Users.

Feb 24, 2026

No incidents reported.

Feb 23, 2026
Resolved - We have resolved the delay in search indexing and confirmed searches are performing normally.
Feb 23, 18:13 CST
Investigating - There is currently a delay in search indexing that is causing a delay in claims or policies becoming searchable. We are aware of the issue and working to address it as a high priority.
Feb 23, 16:37 CST
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.