Update - We have engaged Sendgrid to remediate the issue that is causing the delays in email deliveries. The next update will be no later than 4pm CST.
Feb 25, 2026 - 12:40 CST
Investigating - We have observed an issue with Sendgrid that is causing some customers to experience degraded performance of Microsoft Outlook. This issue is resulting in pending deliveries of some emails from Snapsheet to the impacted Microsoft accounts.
Feb 25, 2026 - 11:39 CST
This page offers performance information for the following Snapsheet services. Check back here any time to get current status information, or subscribe to receive a notification in the event of interruptions.
If you are experiencing a real-time, operational issue with one of our services that is described below, please inform us by visiting https://snapsheet.zendesk.com and logging your issue.
Snapsheet Claims
Degraded Performance
US
Degraded Performance
EU
Operational
AU
Operational
Snapsheet Payments
Operational
US
Operational
EU
Operational
AU
Operational
Snapsheet Appraisal Services
Operational
US
Operational
Snapsheet Claims UAT
Operational
US
Operational
EU
Operational
AU
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 25, 2026
Unresolved incident: Sendgrid Email Deferment Impacting Some Microsoft Office Users.
Resolved -
We have resolved the delay in search indexing and confirmed searches are performing normally.
Feb 23, 18:13 CST
Investigating -
There is currently a delay in search indexing that is causing a delay in claims or policies becoming searchable. We are aware of the issue and working to address it as a high priority.
Feb 23, 16:37 CST