SmartCommunications/AWS Issue

Incident Report for Snapsheet

Resolved

This incident has been resolved.

Posted Jul 28, 2022 - 17:13 CDT

Summary of Issue:
- Time/Date Issue Identified --> Thursday 7/28/22 at approximately 1pm Central Time

- Description of Issue --> Users are unable to access the SmartCommunications Draft Editor and are receiving a loading error message.

- Next Steps --> This issue was caused by an AWS outage. Snapsheet and SmartCommunications are actively addressing this matter. SmartCommunications informed Snapsheet that the issue is being fixed, there has been improvement, and that the issue could be fully resolved in about 1 hour. Snapsheet will share another update once new information is available. We're terribly sorry for the issue.

- Link Regarding AWS Outage --> https://seekingalpha.com/news/3862592-amazon-investigating-aws-outage-in-us-east-region?utm_source=feed_news_all&utm_medium=referralhttps://seekingalpha.com/news/3862592-amazon-investigating-aws-outage-in-us-east-region?utm_source=feed_news_all&utm_medium=referral

- Resolution Reached --> This issue was fully resolved at approximately 5pm Central Time

Posted Jul 28, 2022 - 14:09 CDT

This incident affected: Snapsheet Claims (US).