Increased SMS Error Rates

Incident Report for Snapsheet

Resolved

Our SMS provider has updated us stating this has been resolved. We will continue to monitor and provide any updates if there is a change.

Posted Jul 24, 2023 - 09:14 CDT

Update

We continue to see a small number of SMS delivery failures. We are continuing to engage with our SMS vendor to determine the resolution.

Posted Jul 21, 2023 - 13:32 CDT

Monitoring

We continue to work with our vendor, who has identified the issue and pushed a fix to resolve the issues with SMS delivery. We will continue to monitor the situation and provide any updates as needed.

Posted Jul 20, 2023 - 21:04 CDT

Investigating

We are seeing an increased error rate for SMS delivery. We are currently investigating and will provide additional updates once available.

Posted Jul 20, 2023 - 16:50 CDT

This incident affected: Snapsheet Claims (US).